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SIEC’s Triennial Survey will begin October 1st...Your Feedback is Important!

NOTICE TO MEMBERS
SIEC’s Triennial survey will begin October 1st. This telephone/email survey is conducted every three years to measure the quality of service provided to you, our member.  Starting October 1st, you may receive a call or email asking several questions about your energy usage and your satisfaction with the cooperative. We ask that members who are contacted to please participate in the survey as your feedback is critical to helping the cooperative improve our services to all of our members.  It should take no more than 12 minutes to answer all questions.  The call center conducting the survey will identify themselves as calling on behalf of Southern Iowa Electric Cooperative. They will be conducting calls Monday-Friday from 5:00 pm to 8:30 pm with weekend calling limited to Saturday only.  The words “Electric Co op” will appear in the Caller ID text area with a 336 area code.  If you are contacted via email, you will receive an email invitation from Bellomy Research, which will include a link to the survey and a unique ID code.  Upon clicking the survey link, you will be asked to type in the unique ID number provided.  Both the email invitation and the survey are branded with the cooperative’s logo.  If you have any questions or concerns, please contact our office, and again thank you for your help as your feedback is important to us!
 



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