Winter is approaching and with it comes the potential for winter storms. When large outages occur, SIEC may have to temporarily switch our phone lines over to our On-Call Dispatch Service during regular business hours. This is due to the high call volume experienced during large outages. When this is necessary, you will not be talking directly to a local SIEC employee. SIEC's On-Call Dispatch Service is very proficient in getting critical outage information to our Operations Manager so he can effectively dispatch crews in the safest and quickest means possible to get your power restored. Please know your calls are very important to us, especially during outages, and we appreciate your understanding and patience when this happens.